About Us

Comfort Pro, Inc. Heating & Air Conditioning was founded by Steven Bagwell in 2009 after he realized a tremendous need for honesty, integrity and respect in the HVAC industry. Because of this need, he strives daily to change the image of the HVAC industry one customer at a time. He started his career in the HVAC field as a service technician in 1989-1999 then moved into the HVAC wholesale industry until 2009 when he started Comfort Pro, Inc. At the heart of it all is the desire to serve. To meet the customers’ needs. To do each job as if it was his own house he was working on. That’s the way his daddy taught him to work so he always holds to that principal. To always provide quality service.

 

Mission Statement

Improving our customers lives and providing a safe home comfort environment by using HVAC products and delivering honest, quality services.

 

Core Value #1: Honesty

As the saying goes, “Honesty is the best policy”. Here at Comfort Pro we want to serve our customers. Serving is at the very heart of what we do every day. We want to build a relationship and a trust bond with our customers and the only way to do that is by being honest. By doing that we feel we can build a family of customers. We live in the community where we work, and we want to be able to see our customers and not have to worry what they will say or feel like we need to dodge them. So, honesty is extremely important to us.

Core Value #2: Integrity

“To do the right thing even when on one is looking”. Integrity is one of the most important parts of our core values. Without it you cannot build a relationship. Our customers trust us to do the right thing when they are not watching us, to look out for their best interest. To help educate them about things they may not understand and help them make an informed decision that will best fit their needs.

Core Value #3: Respect

We always treat our customers with respect and courtesy. We conduct ourselves as if we were in our grandmother’s home. You wouldn’t leave a mess or use foul language in your grandmother’s home. So why would your home be any different? Common courtesy, it seems, is a thing of the past. Well, not at Comfort Pro!

Comparison Chart Qualities

Never Wait On Comfort!

Let’s face it, we all live extremely busy lives. Who has the time to wait on a technician to show up? Always wondering when they will show up. Unless you’re waiting on the cable guy and they’re never on time…. ugh! With our mobile platform and text confirmations, we ensure that our service professionals are always able to quickly respond to your needs. We’ll send you an appointment reminder email and text alert when our technicians are en route! But don’t worry if you don’t text or email. We will be happy to call you if you prefer.

 

We Respect Your Property!

Your home is your castle, your safe zone. You work hard to get what you have and don’t want it mistreated, and we respect that! By wearing floor savers, using drop cloths and bringing our own cleaning supplies, we make sure to never leave a mess inside or outside your home! There is nothing worse than a big mess you need to clean up yourself that someone else has made. We work hard and sometimes we create a mess, but we always try to leave your home the way we found it or a little bit better.

Customized Comfort Solutions!

There are literally hundreds of ways to install a heating and air conditioning system. The best way is what’s best for you and your family. Heating and Air Conditioning may seem like rocket science to some, but we will help take out the guess work for you. We will work with you to ensure that you receive the best heating and cooling options for your home by customizing it to meet your needs. By installing a customized and matched system, you can be sure the system will perform as it should. Without a matched system it would be like putting a Volkswagen motor in a Ford pickup. Sure, it’ll be cheaper and get you from point A to point B, but it won’t get very good gas mileage. We often reduce our homeowners’ energy bills by 20% and sometimes even more!

 

Quality Control with Every Install!

We use a system commissioning process that step-by-step, confirms the effectiveness of our install. We will always leave you with a better system than you had before we started! We will go over every point of your customized installation and double check to make sure it is done to the Comfort Pro standards and it’s working to perfection before we leave the job. We want you to be completely satisfied with the work we preform, and we will back it up with a money back guarantee! Both our service department and our installation department will guarantee our work to your satisfaction or your money back!

 

Flat-Rate, No Surprise Pricing!

With the flat rate system, you will always know what the cost will be before we begin any work. It will give you peace of mind knowing the price up front. No surprises, no hidden fees. With companies that use the time and materials system, you will always be watching the clock. The meter is always running until they are finished and then comes the bill, the sticker shock. You will never truly know the final cost until you get the bill. So, put you mind at ease with Comfort Pro, the price that is quoted is the most you will ever pay!